The Network Voice Support Engineer (NVSE) will provide technical support to small to medium business customers and will be product specialists within their area of expertise. The NVSE will provide support from pre-sales through warranty to entitlement support and will be responsible for delivering full cycle resolution to the customer. The NVSE will provide the following support:
· Technical Support.
· Complete 'End to End' case management.
· Pre-sales assistance and support sales.
REQUIREMENTS
· 2-5 years of Cisco specific VoIP experience.
· Must be able to work within a multiple service delivery environment.(Phones, Email, Chat, and Online Support Forum)
· CCNA Required.
· CCIE Voice Preferred.
· Experience with Dial Peers, Dial Pans, SIP registration, and SIP Trunking.
· Working knowledge of PRI, FXO Ports, and VPN Configuration.
· Experience configuring Cisco routers, switches and wireless equipment.
· Demonstrated abilities in Networking protocols.
· Experience with SSH and NAT.
· Excellent problem diagnosis and problem solving skills in a highly complex network environment.
· Strong organizational skills, written and verbal communication skills, good judgment, and mature interpersonal skills.
· Candidates must be eligible to work in the US for any employer.
THE COMPANY:
Concentrix has been recognized as an innovator in the business process outsourcing services industry, offering our clients the best possible combination of services, quality, processes and technical expertise.
Concentrix partners with our clients to provide a right-shore model for 24x7 technical support solutions from our centers in North America and the Philippines. We have over 2,700 representatives communicating through several channels including telephone, e-mail and chat support.
We deliver tech support services including network, wireless, hardware and software support to businesses and consumers for our clients. Come experience the Concentrix difference!
Concentrix is one of the fastest growing companies in the Upstate having doubled sales for three consecutive years. We offer a competitive benefits package including major medical, dental, vision care, and life insurance and 401K programs.
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